Siga-me

Roberto Henry Ebelt

Primeiramente, uma revisão rápida das práticas erradas mencionadas anteriormente:

#1: To surprise your client by adding unexpected expenses or fees to his bill.

#2: To be a slow payer and not pay your bills until they are at least 90 days old.

#3: To keep your employees in fear of losing their jobs. 

#4: Not to worry about keeping your commitments, whatever you have promised your client,

customer, patient, student, etc… to do.

#5: To arrive late for appointments because it makes you look important.

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Continuando com o assunto de más práticas comerciais/comportamentais, vamos verificar o sexto erro (the sixth mistake) da série BAD BUSINESS PRACTICES THAT UNDERMINE YOUR BUSINESS AND RUIN YOUR REPUTATION:

BAD BUSINESS PRACTICE #6: Return phone calls when you get around to it. 

(TO GET AROUND TO DO SOMETHING significa: Quando você tiver tempo sobrando para fazer alguma coisa).

If you are slow to return phone calls, you could easily irritate the person who left the message.

One reason is because the caller might be waiting for the return call, which might not come for several hours or even days.

BETTER: Return phone calls promptly.

The first and best response is the quick response.

Still, since you won't always be able to return calls quickly, explain to your clients how you handle return calls in your office.

Train your receptionist to take messages in ways that reduce callers' frustration.

This includes asking if the call is urgent, so he or she can give it a high priority, and asking if someone else can respond to the caller's request in your absence.

Your client, customer, student, patient grows frustrated and loses respect for you because you are wasting his time.

Then, when you do arrive and try to explain yourself, you sound as if you are making excuses to a person who is not in the mood to forgive your lateness.

HAVE AN EXCELLENT WEEKEND.